Service Team Contact Information

Answers to the most frequently asked questions are available on the Help/FAQ page. If you have any further questions, please contact our service team for support.

Our service team is available every day from 7AM until 1AM, Central European Time. Please note that we will discuss account/card matters only with the account holder for security reasons. Please have the following information ready to identify yourself when talking to our service team:

• Your mobile phone number
• The answer to your security question

For security reasons we will only be able to answer your questions regarding your account once your identification details have been verified.

For further information about Wirecard AG and Wirecard Bank AG, please visit the websites http://ir.wirecard.com and http://www.wirecardbank.com.

Help via Live Chat

Questions? Then leave us a message here!

Help via e-mail

The Wirecard Bank AG service team is happy to answer any inquiries regarding your Wirecard account.

Contact us under service@wirecard.com

Help via Phone

If you have any urgent questions and did not find an appropriate answer on our Help/FAQ page, please contact our service team by phone.
You can contact us at +49 (0)180 5 947 322 (charges may apply)