Home 2go Visa MasterCard Co-Branded Cards Contact Us

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This is how we can keep in touch.
Questions, problems, suggestions? Or would you like to voice praise or criticism?
The mywirecard service team looks forward to hearing from you. Please do not hesitate to contact the service team should you have any questions.

2 go Visa

The Visa Card - to go. Buy one at a gas station or convenience store near you, and get going with Visa.

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MasterCard

The MasterCard for the Internet. Secure, convenient, and custom-tailored for use on the web.

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Service Team Contact Information

Answers to the most frequently asked questions are available on the Help/FAQ page. If you have any further questions, please contact our service team for support.

Our service team is available every day from 7AM until 1AM, Central European Time. Please note that we will discuss account/card matters only with the account holder for security reasons. Please have the following information ready to identify yourself when talking to our service team:

  • Your mobile phone number
  • The answer to your security question

For security reasons we will only be able to answer your questions regarding your account once your identification details have been verified.

For further information about Wirecard AG and Wirecard Bank AG, please visit the websites http://ir.wirecard.com and http://www.wirecardbank.com.

Help via e-mail

The Wirecard Bank AG service team is happy to answer any inquiries regarding your Wirecard account.

Contact us under service@wirecard.com

Help via Phone

If you have any urgent questions and did not find an appropriate answer on our Help/FAQ page, please contact our service team by phone.
You can contact us at +49 (0)30 300 110 400 (charges may apply)

Blocking your Account/Card

In order to have your account/your MasterCard blocked, please call our toll-free international emergency number: 00800 94 73 22 70